ABOUT

Based in Geneva, our company specializes in Mystery Guest services, providing professional and objective evaluations for the hospitality, restaurant, and retail sectors, as well as any other service-focused industries. We work with businesses dedicated to placing the customer experience at the heart of their strategy, helping them identify strengths and improve critical aspects of their customer journey.

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With our experienced evaluators and rigorous methodologies, we analyze every detail of interactions between your teams and customers, whether it involves reception, service, operational processes, or compliance with quality standards. By delivering detailed and actionable feedback, we enable our partners to optimize their performance, enhance customer satisfaction, and strengthen their competitiveness in a demanding market.

 

Our personalized approach allows us to address the specific needs of each sector, whether it’s ensuring impeccable service in a luxury hotel, optimizing the in-store experience for retail brands, or assessing the quality of advice and support in a company. Whatever your field of activity, we bring our expertise to help you deliver an exceptional and sustainable customer experience.​