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SERVICES

Restaurant neon sign

Restaurant

  • Welcome and first impression

  • Customer service

  • Quality of the dishes

  • Cleanliness and hygiene

  • Hygiene and safety

  • Ambiance and setting

  • Digital experience

  • Value for money

  • Emotional aspect

Modern restaurant kitchen

Kitchen Hygiene

  • Hygiene and cleanliness

  • Organization and management of spaces

  • Compliance with food safety standards

  • How the kitchen team works

  • Equipment status

  • Compliance with recipes and standards

  • Inventory and supply management

  • Legal compliance

Five star hotel

Hospitality

  • Reservation and pre-arrival

  • Welcome and arrival

  • Bedroom

  • Services and facilities

  • Hygiene and safety

  • Interactions with staff

  • Departure experience

  • Emotional aspect

  • Compliance with hotel standards

  • Value for money

Sales window

Retail

  • First impression

  • Reception and customer service

  • Product availability

  • Product knowledge

  • Shopping experience

  • Checkout

  • Return and after-sales service

  • Hygiene and safety

  • Compliance with brand standards

  • Value for money

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